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Exchange, return

1. How can I exchange or return my order?

Orders made online can be returned or exchanged within 14 days of receiving the package. All things bought in our boutiques can be exchanged or returned within 7 days of the date on the receipt. Please remember that you can only return/ exchange clothes that have no signs of use that are not damaged and weren’t washed.

To make a return, first, contact us and let us know. Then you only need to fill out the return form. You can find HERE and include it in the package with the receipt. If you lost the receipt contact us at shop@elementywear.com. Remember to send the return within 14 days of receiving the package.

In order to exchange the clothes to a different size/colour, first, contact us at shop@elementywear.com. We will let you know if the products you’re interested
in are available. You can find the exchange form HERE.

2. Where do I send the return package?

Please send the package to the address below:

Elementy Wear sp. z o.o.

ul. Grochowska 301/305, lok. 117 03-842 Warsaw, Poland

+48 535 185 189

or return it in person in one of our boutiques: Mysia 3 in Warsaw or DH Renoma on Świdnicka 40 street in Wrocław.

If you’re sending the package please keep the tracking number, it may be needed in case of an issue with delivery.

3. Do you refund the shipping cost?

In case of a return the shipping cost to us is on your side. We will refund the order shipping cost (from us to you) if you return all the pieces from your order. If you’re keeping something and returning only part of it, you will not receive a shipping cost refund.

4. When will I receive the refund?

We will refund your payment within 14 days of receiving your package. If you
don’t get your money during that time please contact us. The refund is made with the same method you paid. If we don’t accept your return we will let you know by email. For returns in EUR made by bank transfer please contact us at shop@elementywear.com when sending the package.

5. Can my return be declined?

Unfortunately yes, if the clothes look used, washed or damaged or if the package was sent later than 14 days of you receiving it or 7 days when bought in the boutique.