1. How can I return my order?
To make a return, please contact us first and let us know by sending an email with your order number to firstname.lastname@example.org. Then, all you have to do is fill out the return form (it can be a handwritten form), which you can download HERE, include it in the package with the receipt (it can be a copy of the receipt or other proof of purchase) and send it to our workshop. If you lost the receipt contact us at email@example.com.
A package without a return form is a package that is difficult for us to identify. Due to the limited possibility of identifying such a parcel, the 14-day refund period will not apply.
Please return only clothes that have no signs of use that are not damaged and weren’t washed.
2. How much time do I have to return the order?
If you ordered online, inform us about your return by an e-mail (firstname.lastname@example.org) within 14 days from the date of delivery, and send us a package within the next 14 days. All things bought in our boutiques at Mysia 3 or Elektrownia Powiśle can be returned within 7 days of the date on the receipt.
3. Can I exchange the goods?
Unfortunately, it is not possible to carry out an exchange without a refund. In order to make an exchange, please send us a return package and re-order the product you are interested in.
4. Where do I send the return package?
Please send the package to the address below:
Elementy Wear sp. z o.o.
ul. Grochowska 301/305, lok. 117 03-842 Warsaw, Poland
+48 535 185 189
or return it in person in our boutique at Mysia 3 or in Elektrownia Powiśle in Warsaw. If you’re sending the package please keep the tracking number, it may be needed in case of an issue with delivery.
We are not responsible for the packages sent to a different address. Returns not delivered on time will not be processed.
5. Can I send a package by post?
If you send a parcel by post, please make sure that it will be directly delivered to our workshop, remember to keep the shipping confirmation from your post office, it will be useful in case of problems with the shipment. Parcels delivered to the post office and we receive a notification, the parcel will not be collected.
6. Can I return my online order by InPost Parcel Locker?
Unfortunately, we do not have the possibility to pick up your package from Parcel Locker. Please, send your return to: Grochowska 301/305, 03-842 Warsaw.
7. Do you refund the shipping cost?
If you are returning all products from your order, we will refund the entire cost of the order, including shipping from us to you. If you are returning a part of the order, we will only reimburse you for the returned products. In all cases, the cost of return shipping to us is paid by you.
8. When will I receive the refund?
We will refund your payment within 14 days of receiving your package. If you don’t get your money during that time please contact us. The refund is made with the same method you paid. If we don’t accept your return we will let you know by email. For returns in EUR made by bank transfer please contact us at email@example.com when sending the package.