1. When will you ship my order?
The ordered goods are shipped within 4 working days after the payment is received (does not apply to pre-order products). In case of a delay in your order, we will let you know by email.
2. Is it possible to speed up or delay the shipping of my order?
Of course, we will try to send the order as soon as possible and take into your individual requests. Unfortunately, it is not possible to change the delivery date.
3. Do you ship abroad?
Yes, Elementy delivers orders to almost every country. When placing your order choose the right country. If you can’t find your country in delivery options contact us at firstname.lastname@example.org. We remind you that the shipping cost can change depending on the destination country.
4. Do you ship to Switzeland?
Yes, it’s possible to make an order to Switzerland, please contact us at email@example.com.
5. What is the shipping cost?
Shipping in Poland and to other European Union countries is free. For deliveries outside of EU contact us at firstname.lastname@example.org.
6. When will my package be delivered?
Usually, the delivery of domestic shipments from the moment of shipment does not take longer than 1 business day. In the case of international shipments, the delivery time depends on the country of delivery. You will receive a trancking number with your order.
7. Will I receive a receipt with my order?
Of course, we send a receipt with every order. Please keep it in case you want to make a return/exchange or file a complaint.
8. Can I pick up my order myself?
Yes, when placing an order choose in person in our store at Mysia 3 or in Elektrownia Powiśle in Warsaw. You will be informed by email when your order is ready.
9. Can I pay for my order at the pickup?
Unfortunately no, all online orders must be paid when placed.
10. Which courier company do you use to ship your orders?
Orders in Poland are delivered by InPost . Foreign orders are delivered by DPD
11. Can I pay in EUR/PLN for my order?
The payment currency depends on the order destination. Orders shipped to Poland are calculated in PLN, all other orders shipped within the EU are calculated in EUR. For orders outside if EU the shipping is calculated individually. Unfortunately it is not possible to place an order with the payment in a different currency.