1. When will you ship my order?
The ordered goods are shipped within 4 working days after the payment is received (does not apply to pre-order products). In case of a delay in your order, we will let you know by email.
2. Is it possible to speed up or delay the shipping of my order?
Of course, we will try to send the order as soon as possible and take into your individual requests. Unfortunately, it is not possible to change the delivery date.
3. Do you ship abroad?
Yes, Elementy delivers orders to EU countries. When placing your order choose the right country. If you can’t find your country in delivery options contact us at [email protected]. We remind you that the shipping cost can change depending on the destination country.
4. What is the shipping cost?
ORLEN Paczka (Kioski Ruchu, Stacje Orlen, Automaty Paczkowe, Punkty Partnerskie) - delivery is free for orders with a value from 50 PLN. The cost of delivery of other domestic shipments is PLN 7.
Inpost Courier - delivery is free for orders with a value from 300 PLN. The cost of delivery of other domestic shipments is 12 PLN.
Inpost Paczkomaty 24 - delivery is free for orders with a value from 300 PLN. The cost of delivery of other domestic shipments is 12 PLN.
Shipping to other European Union countries is free from 50 euros. Shipping cost for orders below that is calculated at the end of your order.
5. When will my package be delivered?
Delivery of courier and parcel lockers from the moment of dispatch usually takes no more than 1 business day. Delivery of an "ORLEN" parcel to the collection point may take 1-2 business days. In the case of international shipments, the delivery time depends on the country of delivery. You will receive a tracking number with your order.
6. Will I receive a receipt with my order?
Of course, we send a receipt with every order. Please keep it in case you want to make a return/exchange or file a complaint.
7. Can I pick up my order myself?
Yes, when placing an order choose in person in our store at Mysia 3, Elektrownia Powiśle or in Westfield Mokotów in Warsaw. You will be informed by email when your order is ready.
8. Can I pay for my order at the pickup?
Unfortunately no, all online orders must be paid when placed.
9. Which courier company do you use to ship your orders?
Orders in Poland are delivered by InPost and ORLEN Packa. Foreign orders are delivered by DPD.
10. Can I pay in EUR/PLN for my order?
The payment currency depends on the order destination. Orders shipped to Poland are calculated in PLN, all other orders shipped within the EU are calculated in EUR. For orders outside if EU the shipping is calculated individually. Unfortunately it is not possible to place an order with the payment in a different currency.