Returns

1. How to return an order?

Submit your return using the online return form. Submitting the online form constitutes your return notification and your declaration of withdrawal from the sales contract.

If you have an account in our store, log in and go to the "Orders" section. Select the order you wish to return, click "Complete the Return Form", and then click "Submit Return".

If you placed your order as a Guest, go to the RETURNS section, search for your order using the order number, select the products you wish to return, and then click "Submit Return".

Next, prepare your return parcel. Please include the completed paper return form that was enclosed with your order or download and print it from our website:
https://elementywear.com/static/documents/return_en.pdf

The paper return form is required to identify your return and ensure efficient processing by our warehouse.

Once you have submitted your return through your customer account or via the RETURNS section, you will receive the return address to which your parcel should be sent.

The cost of returning the goods is borne by the Customer.

Online orders may also be returned at one of our physical boutiques.

Please ensure that the returned products have both the internal and external tags attached, show no signs of use, have not been washed, and are not damaged.

Please note that we are not responsible for parcels sent to an address other than the one provided after your return has been submitted. Returns delivered after the deadline due to being sent to an incorrect address may not be processed.

2. How much time do I have to return the goods?

You have 14 calendar days from the day you receive the package to report the return. Then you have another 14 calendar days to send the returned order back to us.

Purchases made in stationary boutiques can be returned within 14 days from the date shown on the receipt. Returns can be made only in stationary boutiques. However, Relove products are excluded from returns.

3. Can I exchange the goods?

Unfortunately, we do not offer the possibility to exchange the goods. Please make a return and place a new order.

4. Can I return the goods at the boutique?

Yes, you can return your order at the boutique on Mysia Street, at Elektrownia Powiśle, at Westfield Mokotów at Warsaw, at Stary Browar shopping center in Poznan, at Klif shopping center in Gdynia, at Kazimierz shopping centre in Cracow and at Silesia city centre in Katowice. Please include proof of purchase and a return form.

5. When will I receive my refund?

The refund will be made within 14 days of the return report. If you do not receive a refund within this time, please contact us. The form of the refund depends on the payment method selected when placing the order. If your return is rejected, we will contact you by email or phone.

6. Can I return items from the Previous Seasons, Sale and Relove tab?

Items from the Previous Season and Sale tab are subject to returns. For items from the Relove tab purchased online, the standard return policy applies. However, products purchased stationary from this category are excluded from returns.

7. Can I return items from the “3 for 2” promotion?

Yes, it is possible to return products from the “3 for 2” promotion. If you return one or two items from the set, the promotion will be canceled, and the returned amount will be reduced by the regular price of the retained products.

8. Can I send items from different orders in one package? Do I have to use the original packaging?

We do not require you to send your orders in the original packaging. However, we ask you to prepare the package in a way that ensures safe transport of the products, preventing damage. You can also send several orders in one package, but please fill out separate return forms for each order.

9. Can I return the goods via Inpost Parcel Locker?

You can send a package to us via Parcel Locker. However, remember to send it to our warehouse address. We do not have the ability to pick up packages from Parcel Lockers or other pick-up points.