Returns

1. How to report a return?

You can report a return of an online order by logging into your Customer Account in our store. Under the “Orders” tab, you will find a list of your purchases. Select the order you wish to return, then select the products to return and click “Request a return.”
You can also report a return by contacting us by email at [email protected] or by phone at +48 535 185 189.

2. How to return an order?

Please return the package along with the completed return form and proof of purchase to our warehouse address:

Elementy Wear sp. z o. o.
20 Matuszewska Street / entrance D (2nd floor)
03-876 Warsaw
phone: +48 535 185 189

You can also return your online order at one of our stationary boutiques.

The attached form helps us identify the returned order and makes the return process much faster.

Please return items that show no signs of use, have not been washed and are not damaged.

We kindly inform you that we are not responsible for packages sent to another address. Returns delivered after the deadline due to an incorrect address will not be processed.

3. How much time do I have to return the goods?

You have 14 calendar days from the day you receive the package to report the return. Then you have another 14 calendar days to send the returned order back to us.

Purchases made in stationary boutiques can be returned within 14 days from the date shown on the receipt. However, products that are discounted are excluded from returns.

4. Can I exchange the goods?

Unfortunately, we do not offer the possibility to exchange the goods. Please make a return and place a new order.

5. Can I return the goods at the boutique?

Yes, you can return your order at the boutique on Mysia Street, Elektrownia Powiśle or Westfield Mokotów in Warsaw and Stary Browar shopping center in Poznan. Please include proof of purchase and a return form.

6. When will I receive my refund?

The refund will be made within 14 days of the return report. If you do not receive a refund within this time, please contact us. The form of the refund depends on the payment method selected when placing the order. If your return is rejected, we will contact you by email or phone.

7. Can I return items from the Previous Seasons, Sale and Relove tab?

For items from the Previous Seasons and Relove tab purchased online, the standard return policy applies. Products purchased stationary from these categories are excluded from returns.

8. Can I return items from the “3 for 2” promotion?

Yes, it is possible to return products from the “3 for 2” promotion. If you return one or two items from the set, the promotion will be canceled, and the returned amount will be reduced by the regular price of the retained products.

9. Can I send items from different orders in one package? Do I have to use the original packaging?

We do not require you to send your orders in the original packaging. However, we ask you to prepare the package in a way that ensures safe transport of the products, preventing damage. You can also send several orders in one package, but please fill out separate return forms for each order.

10. Can I return the goods via Inpost Parcel Locker?

You can send a package to us via Parcel Locker. However, remember to send it to our warehouse address. We do not have the ability to pick up packages from Parcel Lockers or other pick-up points.