Returns
1. How to report a return?
You can report a return of an online order by logging into your Customer Account in our store. Under the “Orders” tab, you will find a list of your purchases. Select the order you wish to return, then "Fill out the return form" and click “Confirm a return.”
If you are shopping as a Guest, go to RETURNS tab and search for the order you wish return by number. Then "Fill out the return form" and click “Confirm a return.”
2. How to return an order?
Once you have reported the return via your customer account or on the Returns tab, you will be told which address to send the package back to.
The cost of returning the goods is borne by the customer.
A completed returns form must be enclosed with the package.
You can also return your online order at one of our stationary boutiques.
Please return items that have an internal tag, an external tag, bear no signs of use, have not been washed and are not damaged.
We kindly inform you that we are not responsible for packages sent to another address. Returns delivered after the deadline due to an incorrect address will not be processed.
3. How much time do I have to return the goods?
You have 14 calendar days from the day you receive the package to report the return. Then you have another 14 calendar days to send the returned order back to us.
Purchases made in stationary boutiques can be returned within 14 days from the date shown on the receipt. Returns can be made only in stationary boutiques. However, Relove products are excluded from returns.
4. Can I exchange the goods?
Unfortunately, we do not offer the possibility to exchange the goods. Please make a return and place a new order.
5. Can I return the goods at the boutique?
Yes, you can return your order at the boutique on Mysia Street, at Elektrownia Powiśle, at Westfield Mokotów at Warsaw, at Stary Browar shopping center in Poznan and at Klif shopping center in Gdynia. Please include proof of purchase and a return form.
6. When will I receive my refund?
The refund will be made within 14 days of the return report. If you do not receive a refund within this time, please contact us. The form of the refund depends on the payment method selected when placing the order. If your return is rejected, we will contact you by email or phone.
7. Can I return items from the Previous Seasons, Sale and Relove tab?
Items from the Previous Season and Sale tab are subject to returns. For items from the Relove tab purchased online, the standard return policy applies. However, products purchased stationary from this category are excluded from returns.
8. Can I return items from the “3 for 2” promotion?
Yes, it is possible to return products from the “3 for 2” promotion. If you return one or two items from the set, the promotion will be canceled, and the returned amount will be reduced by the regular price of the retained products.
9. Can I send items from different orders in one package? Do I have to use the original packaging?
We do not require you to send your orders in the original packaging. However, we ask you to prepare the package in a way that ensures safe transport of the products, preventing damage. You can also send several orders in one package, but please fill out separate return forms for each order.
10. Can I return the goods via Inpost Parcel Locker?
You can send a package to us via Parcel Locker. However, remember to send it to our warehouse address. We do not have the ability to pick up packages from Parcel Lockers or other pick-up points.
